Refund Policy

Refunds may be requested up to 2 days prior to the date of the scheduled course. A $30.00 cancellation fee will apply. Transfer requests may e made up to 2 days prior to the scheduled course date. A $10.00 transfer/administration fee will apply to the transfer request (max. 2 transfer requests per participant). Absolutely no refunds or transfers will be given if candidates do not show up for a course or cancel with less than 48 hours notice. Course participants are required to have 100% participation for successful course completion. If you are late for your scheduled class you will not be admitted and must reschedule for another date. No exceptions.

First Aid & CPR/AED Course Disclaimer

For most individuals, the physical activity involved in the course should not pose a threat to your health. A small number of individuals may find the physical skill demonstrations required by the Canadian Red Cross strenuous. If you have a history of heart attack, heart conditions, respiratory problems, physical disabilities, are pregnant or have muscle, bone, or joint injuries, we strongly recommend that you do not participate in the skills portion of the course until you consult a physician. If you are unsure as to whether or not you should participate in your scheduled course, please call us directly. If you wish to remain in the course but cannot physically perform all of the skills required by the Canadian Red Cross you will receive a participation card instead of a wallet certification card.